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Refund and Return Policy

Last Updated: February 21, 2026

1. Return Window

You may return items within 30 days of delivery for a full refund. Items must be unworn, unwashed, and in their original condition with all tags attached.

2. Eligible Returns

The following items are eligible for return:

• Unworn and unwashed items with tags attached
• Items received in error
• Defective or damaged items
• Items that don't match the product description

3. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized items
• Items worn or washed
• Items without tags or in damaged packaging
• Sale items marked as "final sale"

4. How to Initiate a Return

To start a return:

1. Visit our website at https://handmadeslkcreations.com
2. Provide photos if the item is defective or damaged
3. Wait for return authorization and shipping instructions
4. Ship the item back using the provided label (if applicable)

5. Refund Processing

Once we receive your returned item:

• We will inspect the item within 2-3 business days
• If approved, your refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days depending on your bank
• You will receive an email confirmation when your refund is processed

6. Exchanges

We gladly accept exchanges for different sizes or colors (if available). To exchange an item, please visit our website at https://handmadeslkcreations.com. Exchanges follow the same process as returns.

7. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 7 days of delivery
• Provide photos of the defect or damage
• We will send a replacement at no cost or issue a full refund
• You will not be responsible for return shipping costs

8. Return Shipping Costs

Defective/Wrong Items: We cover return shipping
Change of Mind: Customer is responsible for return shipping
Exchanges: We cover shipping for the replacement item

9. Lost or Stolen Packages

SLK Creations is not responsible for lost or stolen packages. If your tracking shows the item was delivered but you didn't receive it, please contact your local post office or carrier. We recommend filing a claim with the shipping carrier.

10. Contact for Returns

Website: https://handmadeslkcreations.com
Contact form will be available when our online store launches.

We typically respond within 24 hours during business days.